General Description

* Greet customers in a courteous manner on every call and office atmosphere.

* Manage large amounts of inbound and outbound calls in a timely manner.

* Dispatch customer calls with accurate information given by customer

* Requires clear and professional communication in writing, in person, and on the telephone.

* Create positive customer relationships by managing and resolving customer complaints

* Ability to multi-task projects and job duties through prioritization and organization

* Keeping accurate and detailed records of all interactions for tracking and follow-up.

* Understanding when to pass a customer's issue to a supervisor for a solution.

* Become knowledgeable about the company's products, services, and policies to answer

Customer inquiries effectively.

* Process customer requests and inquiries to include account maintenance, billing questions and payment handling, establishing an initial point of contact.

* Print dispatches to appropriate offices

* Perform clerical duties as required by photocopying, scanning, fax, emailing or mailing.

* Learn all functions and duties of the front counter Customer Service Representative to fill in as a backup upon request or as needed.

* All other duties as assigned

Skills/Requirements

* High School Diploma or equivalent required

* Bilingual preferred but not required

* Strong communication skills with supervisors, peers, and customers

* Proficiency in 10-key, typing and data entry

* Time management skills, dependable, accurate and detail oriented

* Problem solving skills

* Self-motivated, to work independently and as a team

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.